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Exceptional service

Story from nhs.uk

"Exceptional service"

About: Darlington Memorial Hospital

Having just had an operation I had the pleasure of been admitted to Ward 62. What can I say. The staff are extremely professional on all levels. They are friendly, helpful and nothing is ever to much trouble for them. They go out of there way to make what sometimes is an anxious period, waiting to go to theatre, very relaxing and made myself feel at ease. No matter what time of day or night they answered any question that was asked of them. It is so nice to see a team of staff come across with such friendliness towards each other and patients. You truly are a credit to the NHS trust and a massive thank you.

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Responses

Response from Darlington Memorial Hospital 8 years ago
Darlington Memorial Hospital

Submitted on 06/10/2015 at 10:56
Published on nhs.uk on 07/10/2015 at 02:31

Dear Jacquie

Thank you for providing feedback on your recent admission to Darlington Memorial Hospital and in particular Ward 62.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Matron and Ward Sister to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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