"Failed diagnosis at A&E"

About: Borders General Hospital / Accident & Emergency

(as the patient),

I attended A&E at my hospital and told the triage nurse the reason for my visit. I waited almost two hours before being called. (An emergency case came in) had all the mandatory tests ie ECG, bloods and urine. The Dr came and went and asked why I was there today. Had already explained to the triage nurse who entered the info on the computer so he should know.

An hour + later he came back and said your bloods and urine are fine so you can go home. I said what about the pain and why I have it. My reason for attending was because my pelvic pain was so bad I could barely walk for the pain and heaviness and together with an abnormal urine flow I hadn't passed urine for a day. A friend had exactly the same problem was referred for scans and referral to a gynae.

I feel the doctor failed to make a diagnosis.

Can't fault the nurses. They were wondeful

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Responses

Response from Susan Cowe, Feedback & Complaints Officer, NHS Borders

Dear Patricias,

Thank you for taking the time to raise your experience with us and for your kind remarks about the nursing staff. I am very sorry to hear about your experience when you attended the A&E department at the Borders General Hospital. If you can contact me on 01896 82 6719 with further details we will be able to look into your specific circumstances in detail.

  • Patricias thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too