"Kick me when I'm down!"

About: The Tunbridge Wells Hospital

Let me start with some staff are amazing.

But unfortunately I have had numerous health problems last 15 months and I feel some staff don't care what is happening, what their actions or inactions and the effect they have had on you.

Today I am left in tears with the frustration and trying to cope.

I am so upset but what do I do? Complain and get treated worse next time?

This is not about just one department either.

Story from NHS Choices


Response from The Tunbridge Wells Hospital

Thank you for posting a review regarding your experiences at our hospital. We were sorry to read that you have been upset by the actions and attitudes of our staff which is unacceptable. We would urge you to get in touch with the PALS (Patient Advice and Liaison Service)office on 01892 632953 or at mtw-tr.palsoffice@nhs.net so that we can investigate your concerns and help you further. With kind regards, the PALS team

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