Posted by Kieran Kerwik
I had a 10:30 physiotherapist appointment on 01/10/2015, my appointment was originally arranged for 11:00 however I received a phone call asking me if I could bring it forward by 30 minutes to which I agreed. I arrived 8 minutes late, and apologised to the receptionist, and explained that my appointment time had been changed. The receptionist then referred to their computer, and stated yes there has been a change made. I was then given a form to complete and hand to the physiotherapist. After I completed the form the physiotherapist appeared, and addressed me by a name I didn't recognise; stating that I was late. I answered that I was aware of this, before I could say anymore I was told because I was fifteen minutes late, there is a policy in place whereby I couldn't be seen. I responded by saying that I wasn't 15 minutes late, the physiotherapist then turned and looked at the clock on the wall opposite the reception which showed 10:45. Baring in mind that I had reported to the receptionist, completed the aforementioned form, was seated in the reception area waiting for the physiotherapist, and then had a conversation with the physiotherapist up to the point whereby they looked at the clock which was showing 11:45 how then is it possible that I was fifteen minutes late? The physiotherapist then said that they weren't going to argue about the time. I certainly didn't want to argue about anything, and said I would leave, the physiotherapist then said that they would see me but for a shorter time. From the moment the physiotherapist saw me their tone was extremely abrupt, rude, and somewhat immature. By this time I had lost all confidence in this individual, and I told them that I would not want to be treated by them. The physiotherapist did not know me, or indeed if I had any psychological or medical issues. I firmly believe that there is no place in the NHS for such a dire level of unprofessionalism.