"Cold and horrible hospital shame on you."

About: University Hospital Of North Durham

Another doctor sent me to this disgusting hospital and what can I say? I was not taken seriously nor was I listened to, the doctor I seen was very patronising and very rude. The way the outpatient clinic is run is like a cattle market, and the nursing staff are shocking. I seen the consultant and was in and out on the first visit with in 10min, told me will get your notes from another hospital, and get you back to clinic with in 4wks, 12wks later I was still fighting for answers and looking for another appointment. I did manage to go back and see her again and what a waste, of 3months wait to get know were with this horrible doctor, if I could name and shame on here I would. I did take my concerns to complaints who were most helpful, They put me through to matron with my concerns and once again it went down hill from then again. How are professional people like this able to get away treating patients like this shame on the hospital. I am still no further forward still in pain but this hospital told me if I am not happy then go to another hospital, its ok passing the buck you have took the easy way out again shame on you.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from University Hospital Of North Durham

Thank you for providing feedback on your recent visit to the University Hospital of North Durham and in particular General Surgery Out Patients.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Matron and Head of Service.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774