"I was admitted in oct 2006 with ..."

About: Royal Bolton Hospital

(as the patient),

What I liked

I was admitted in oct 2006 with abdominal pain to F3. the nursing staff on the ward was very professional in their work more than i can say for the doctors. I was transfered to E3 where the doctors looking after me were not very nice.

I was misdiagnosed and discharged 3 days later only to be admitted again the next weekend with severe pain which was a small bowel obstruction. No notes were available from my previous admission and on searching for them by the surgical they were found to have been removed by whom i dont know. however my gp to this day has not had a letter about my admission the first time in oct 2006 only from the surgical team that did my surgery at the later part of oct 2006. I find this very unprofessional if someone has removed the medical information surely that is an offence. I have however kept the discharge medication evidence for myself. I would be very reluctant to go to the royal bolton hospital again if in an emergency situation after that experience.

What could be improved

A closer check to be kept on patients medical records which may prevent records being removed from notes.

Anything else?

The staff were over worked and only a skeleton staff on at peak times, this was probably due to staff illness which again is caused by understaffing of the wards.

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Response from Royal Bolton Hospital

We're sorry to hear of your experience and that it is still worrying you even after this time. We have been making a lot of improvements to patient record management and our phased move towards electronic patient records will help further. If you would like to speak to someone about your experience please contact our Patient Advice and Liaison Office on 01204 390193.

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