"Delighted with my care."

About: Northumbria Specialist Emergency Care Hospital

On Sunday evening I was unlucky to suddenly suffer an attack of severe abdominal pain.

I was taken by ambulance to A&E at the Northumbria where I was diagnosed with pancreatitis. I was admitted to Ward 3 overnight and went for an ultrasound scan the next morning. This revealed gallstones so I was then scheduled to have my gallbladder removed that afternoon. All went well with the surgery, apart from some pesky stones that were stuck and couldn't be removed. They caused another bout of biliary colic that night but the pain was dealt with with Oromorph, and subsequently IV Morphine when the pain wouldn't settle. The stones eventually passed and the pain subsided. I was then discharged home on the Tuesday evening.

I cannot fault the care that I was given.

Everyone I came into contact with was caring, helpful and professional. Nothing was too much trouble and everything was explained clearly. Considering the number of departments I passed through on this brief, but busy, stay I think that that is worth commending.

Paramedics, A&E staff, Porters, Nurses, Ultrasound, Ward staff, Theatre/Recovery staff, Doctors, from Consultants to Medical students. Every single one of them a star and a credit to their profession.

I will be writing to each department individually to thank them for their outstanding care but felt that I needed to make my positive experience public. As a nation we have a tendency to only comment when there are negative things to say. This gives a skewed impression. Whilst there will always be times when things don't go according to plan, and people are therefore unhappy with their care I believe that these are in the minority.

So, once again, many thanks to all involved in my care. I hope not to see you again in the foreseeable future :) but if I do need your services again I will at least be confident and happy that I will be in the safest of hands.

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Response from Northumbria Specialist Emergency Care Hospital

Dear Grateful Patient,

I actually responded to your post last weekend so I am sorry that this hasn't been recorded yet on the website ? I hope your recovery is going well at home. Thank you so much for this delightful review which reveals all the reasons why you were so pleased with your care at our new specialist emergency care hospital.

Thank you also for noting all the different members of the team who played their part in contributing to a good outcome for you. It is heartwarming to read that they have all left you with a lasting impression of their professionalism, kindness and skill. Excellent stuff !

We also hope that you don't have good reason to use our emergency care services anytime soon but it is lovely to know that we have earned your trust and confidence should you or your family need support in the future.

With all best wishes and thanks again,


Annie Laverty - director of patient experience