"Answer phone message for diabetes department"

About: Vale of Leven General Hospital / General Medicine

(as the patient),

I recently telephoned the Diabetic department at the Vale of Lven Hospital and when I phoned there was no message to say it was closed for the holiday weekend I eventaully got through on the Tuesday to speak with a Diabetic Nurse.

Can I please suggest that notifying patients through the answer machine service to change the message when its a holiday weekend so that other patients contacting the phone line are notified when the department is closed and when to phone back.

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