"Worst Cardiology Department"

About: Conquest Hospital

I waited about 5 months to receive my first appointment to visit the Cardiology department in Feb 2015, it was very brief and provided no information or advise in which I was hoping to seek based on symptoms I had been experiencing for the last year. The Dr I was referred to sent me off for a number of tests and advised I would be invited back in to then go through the results and discuss the next steps. I underwent all the tests required and waited 9 months to then see my Cardiologist again. In September 2015 I waited 1 hour and 20 minutes to been seen, to then spend 9 minutes with the cardiologist in which I was reduced to tears. It was suggested I underwent another test which was a 7 day heart monitor which I had already had done in Nov 2014 and had received the results which showed abnormalities - hence why I had been referred to see a heart specialist! The Cardiologist made it very clear they didn’t believe that I had already done these tests. They then decided to take a phone call within 5 minutes of being with me to say " I will be 2 minutes" then persisted in talking over me when I tried to ask or tell them anything. The Cardiologist did not listen nor acknowledge the concern and problems I am current experiencing. I was sent home with a heart monitor and told to return it in a week, I have left 3 messages with their PA and no one has yet returned my call (it’s been 5 days). Quite frankly the service and care has been disgusting, I think they need to be reminded that they are dealing with human beings suffering from health problems who want to get on with their lives. I dread going back to this environment and hope that someone can resolve my health issues so I do not have to continue dealing with staff who couldn’t care less. If you need to see a cardiologist my advice is do not go to the Conquest unless you want to be ignored and made to feel like an idiot!

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Response from Conquest Hospital

We are concerned to read about your experience of Cardiology at the Conquest Hospital and deeply saddened that you feel staff 'couldn't care less'.

Please be assured we take your posting seriously and have esculated it to the Clinical Lead to act upon.

In the meantime, we would like the opportunity to talk things through, to see if we can address your concerns, and apologise for the fact that your experience has been poor.

If you would like to do this, please contact our Patient Advice & Liaison Service (PALS).

They can be contacted on 01424 758090 or by email at: esh-tr.PALSH@nhs.net.

We sincerely hope that you feel able to make contact.

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