"Thanks to the Paramedics"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance Southmead Hospital / accident & emergency

(as a relative),

My 97 year old father had fall recently fracturing his femur. My mother had a fall too in the same incident lacerating her arm.

An ambulance was called and three paramedics attended the incident: Wayne, Joe and Lewis. I think their reference was CAB 755.

All three administered their skills perfectly. Both my parents felt secure and relaxed in the knowledge that they were in safe expert hands.

My father is sill in hospital, and my mother is recovering.

Both have asked that I express on their behalf, grateful thanks for the highly proficient and considerate manner in which their problems were handled.

My family have had a number of visits recently to Southmead A&E and on each occasion we have found all NHS staff helpful, and welcoming.

Many thanks.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Fallodon

Thank you for taking the time to provide our service with feedback. I hope that both your parents are continuing well through their recovery.

It is always very rewarding to hear experiences of our staff providing excellent care to patients and support to families when they need it most.

I would be very pleased to pass on your thanks to the ambulance staff involved in your parent's care, however we will need a little more specific information to be able to identify the incident.

May I ask you to contact our Patient Engagement team on either plaudits@swast.nhs.uk or 01392 453831 and a member of the team will be happy to help you further.

Thank you, again, for sharing your story.

Kind Regards

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Response from Steven Sykes, Advice & Complaints Team Manager, North Bristol NHS Trust

Dear Fallodon - thank you for your kind words about the staff at Southmead hospital A&E department. I hope both your parents continue to make good progress in their recoveries and that your father is soom well enough to be discharged home.

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