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Care Opinion

all aspects

Story from nhs.uk

"all aspects"

About: Westmorland General Hospital

(as the patient),

What I liked

all aspects

What could be improved

no recent experience of treatment prior to this. can not see how it could be better.Ability to leave a message to the comsultant's secretary. Arrived back from holiday to find a letter making an appointment. No time to write;it was a bank holiday weekend; no voice mail or e-mail address to contact secretary

Anything else?

Staff on duty over bank holiday contacted day surgery to confirm my attendance. very patient and helpful.

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Responses

Response from Westmorland General Hospital 14 years ago
Westmorland General Hospital

Submitted on 04/12/2009 at 08:21
Published on nhs.uk on 05/12/2009 at 04:27

Thank you for your kind comments. We will endeavour to pass on your message to the relevant teams.

Regarding your comments about the ability to leave a message, we will pass this concern onto the person responsible for this area and ask them to investigate further, we apologise for any inconvenience caused as a result.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually to improve the services we offer and the experience our patients have whilst in our hospitals. To find out more about your local hospital visit www.uhmb.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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