"It's the patient stupid"
About: Queen's Medical Centre Queen's Medical Centre Nottingham NG7 2UH
Posted by Anonymous
The hospital is excellent for it's medical treatment of diseases, illness and injuries.
Many fine consultants, nurses and staff provide expert help for a wide range of of medical problems.
Sadly there is an endemic , systematic and organisational culture of contempt for patients, visitors and others who do not work at the hospital.
This from the blindingly obvious barriers to entry such as permanently locked ward doors, poor placement of lifts and entrances, bad signposting and the notorious issue of car parking.
I've seen assault courses that are easier to tackle. For those coming from Car park 3 in a wheelchair there are no ramps , no signage and no hope.
a) I recommend that all wards have at least one entrance which is either permanently open or permanently manned.
Since wards in QMC are typically linked in 3's only one door need be arranged like this and staff can arrange a rota so that the person manning the door (gatekeeper) could do paperwork whilst helping people in an out.
b) On admission all patients should be given an A4 document showing: the name of the consultant and ward sister who are responsible; phone numbers and points of contact; where further information can be obtained as well as some notes about basic behaviours and standards expected.
Lings Bar has an example that could be used c) Each patient ought to be allocated a "sponsor".
ie a sister, nurse, or ward assistant who would take responsibility for ensuring the patient and relatives are informed.
They needn't do it themselves - just take responsibility for the PAL role and helping patients and their next of kin find their way in a difficult and challenging environment. Rolled out properly this could be a development role , involve minimal extra work, and provide staff a sense of responsibility.
d) All staff except for the disabled and Lancelot Spratt should park in car park 3.
This would free two car parks on the West Side for disabled and visitors so that the long march through the hospital can be minimised.
e) All wards (without good medical justification) should open visiting hours from 9-11 2-4 and 18:00 to 20:30 .
Consultants doing their morning rounds might have to face the public - but I'm sure they'll get over the shock and be better for it.
I have numerous other observations including front entrance, availability of wheelchairs, optimising car park revenues, and support for patients if you're interested.
Lets make this a place where patients actually want to come, not something they have to survive