"Emergency Care"

About: Royal Cornwall Hospital (Treliske)

From the initial call from the 111 service, our care was outstanding. The operative on the 111 service was efficient and really helpful.This was at 3am when it is very difficult to assess the situation. We were called by a doctor within 15 min and then assessed at the out of hours unit. A very thorough review by the doctor followed by a full review at the St Mawes lounge within the hospital. This included a full assessment by the doctors and a consultant within hours. The staff in the unit were very reassuring in their professional approach and basic kindness.

We have had health care in a number of countries around the world over the years but nothing compares with the care that we have received here. Thank you Cornwall NHS trust.

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Response from Royal Cornwall Hospital (Treliske)

Thank you so much for taking time to share you feedback.

It's always a boost to morale to receive such positive comments and we will make sure they are passed onto the team.