"Poor treatment"

Had an endoscopy recently to confirm a diagnosis of silent reflux.Arrived at the department on time and was only waiting ten minutes to see the consultant.Absolutely zero interaction or even an "hello how are you" from the consultant nothing just a barrage of questions read from a sheet of paper with little no chance to discuss or explain my symptoms.No pain relief spray offered to try and ease the discomfort of the procedure it almost seemed like I was being dealt with by a vet rather than a consultant.Apparently my throat was ok even though I have suffered with it for over three months and still suffering now despite medication for silent reflux being prescribed.I left feeling as though I will just have to put up with it as I would dread and have no confidence in going back to that department.