"Removal of Lipoma."

About: Russells Hall Hospital

I would just like to thank the surgeon & team for the fabulous care I received on Weds 23rd Sept during the removal of a lipoma at the base of my neck. The surgeon allowed my operation to go ahead & even added me to their list when they were not the surgeon scheduled to carry out my operation in the first place.

I cannot express my gratitude to this surgeon & the theatre team who enabled my operation to take place even though they were extremely busy. The care I received whilst in the day case unit was first class & all of the staff working on that dept that day were extremely friendly ( unfortunately I cannot remember all the staff names)

The theatre staff on duty went above & beyond all expectations to make me feel relaxed upon my arrival to the theatre & they succeeded, my operation took place at about 4pm & if you were a member of that theatre team I would like to thank you. The lovely nurse who sat with me whilst I was in recovery was an absolute treasure but as I was extremely drowsy I cannot recall their name but again thank you & the other staff who were also present in the recovery room who were having a joke & laugh with me again making me feel so relaxed. You are all an absolute credit to the NHS & are not recognised for all the fabulous work you do ....... Well I would like to thank you all for your superb work in the NHS & for caring for me during my operation.

Sarah Cooper.

Story from NHS Choices

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Response from Russells Hall Hospital

Thank you, Sarah, for your glowing feedback about your experience of the Day Surgery Unit at Russells Hall Hospital. It really is wonderful to hear that you were so pleased with the care and treatment you received from all staff involved in your procedure.

We know how important it is for patients to feel relaxed and at ease from those looking after them, so we are really pleased to hear that our staff made you feel well looked after. We have passed your lovely comments onto to the Day Surgery team and the Theatres team who were thrilled to receive such positive feedback. We would like to wish you all the best for the future.

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