"I was treated by cheerful, considerate ..."

About: Furness General Hospital

(as the patient),

What I liked

I was treated by cheerful, considerate staff, from the receptionist through the nurses to the doctor. They were clearly very busy but were patient with my nervousness.

I was having an endoscopy and was terrified but found the experience to be completely easy and far preferable to a visit to the dentist.

A lovely cup of coffee and hot buttered toast completed the visit.

Thanks, this was a stage in oncoming surgery, I feel far more confident about coming in for that now.

What could be improved

The information and pictures of the results shown to me was a little hurried, I cannot really remember much of it. However, this is still a plus point as such information would at one time not have been given to me.

More about:

Story from NHS Choices

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Response from Furness General Hospital

Thank you for your kind comments. We will endeavour to pass on your message to the staff involved.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually to improve the services we offer and the experience our patients have whilst in our hospitals.

To find out more about your local hospital visit www.uhmb.nhs.uk

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