"sorting out my sons problem"

About: Charing Cross Hospital

I am having terible problems trying to sort out my sons situation. I have been uable to contact anyone who seems able or intrested in helping. This has ment him catching a train each day to go to the hospital, as its the only way to talk to anyone(he has a piece of glass in his leg which we seem to be unable to get removed ). I'm down in somerset so I am unable to be there. If he carn't get it sorted today he will have to travel to taunton on the train so that I can sort it down here. I'm so cross and disgusted with the lack of support and poor comunication.

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Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is sorry to hear about the issues surrounding lack of support and poor communication you and your son have experience from Charing Cross hospital.

This is very concerning and the Trust would like the opportunity to look into this.

Please contact Patient Advice and Liaison Service (PALS) by email: pals@imperial.nhs.uk or telephone on: 0203 312 7777.

Senior managers have been informed.

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