"Receptionists not listening"

About: Kent and Medway

(as the patient),

Apology is a strange concept. One would think that by apologising, you accept responsibility for the misconduct. However, apologising deeply and then continuing with the same kind of misconduct is not an apology, but an insult.

This is what happened: I asked the receptionist to see my GP, as always, I was told they were too busy, therefore they had to book another doctor. ( I managed to see my own GP only once, and that was after I gave birth, all other times, they pass me to various other doctors. ) The doctor they booked me said they cannot help me with the contraception method I requested (actually, it wasn't my request initially, it was another doctor's referral) so he asked me to go back to the reception, tell them exactly what needs to be done, and ask them to book me with a doctor who could do the procedure.

Receptionist apologised and booked me with another doctor who said does the procedure.

There came the appointment day, but the new doctor said they didn't do this procedure either. So they took me back to the receptionist who apologised and said their colleague made a mistake, because there is an 8 weeks waiting list for that procedure, and my name had to be put on the list at the reception, the receptionist said they put my name on the list as we were talking, apologised again and told me I will receive a letter. Am I on the list? Absolutely no, and this is simply taking the mick... incompetence? yes, ignorance? yes. insincerity? sure yes.

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