"Communication and care"
About: The Walton Centre The Walton Centre Liverpool L9 7LJ
Posted by Reluctant Patient (as ),
Unable to reach call bell due to pain. Pain relief not given - waited 3 hours. Nurse apologised, stating others should have provided it.
Food left on tray whilst unable to move or reach call bell. Nurses at station ignored calls for help until another patients family member went to them. Even then there was a further 5 minutes before help received - leaving me with cold food after being without for 36 hours. At night nurses repeatedly used sink next to bed, leaving the stations light beaming into my eyes. Asked repeatedly for curtain to be closed but ignored (3 nights). Did not receive physiotherapy until a day after I should have. Huge delay waiting for drugs on discharge (6 hours). Locum staff not familiar with systems. No formal complaint raised, but hope some of these issues can be addressed so the next patient is not subject to the same treatment.