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Extremely well looked after

Story from nhs.uk

"Extremely well looked after"

About: University Hospital Of North Durham

Was admired in the early hours of Monday morning due to vomiting blood, the waiting times were quoted as 20 minuets for the nurse and 2 hours for the doctor. I was seen straight away by the nurse and within 15 minuets by the doctor.

After which I was admitted to ward acute emergency care where I was held until being transferred to ward 14 until my discharge at 14.30 wednesday.

I must say I was very well looked after and all staff were exellent in every way,they all work so hard and always made one feel at ease.

Nothing was too much trouble for them no matter how busy they were, being in hospital is not always a pleasant experience but this hospital made the experience more pleasurable.

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Responses

Response from University Hospital Of North Durham 8 years ago
University Hospital Of North Durham

Submitted on 29/09/2015 at 10:08
Published on nhs.uk on 30/09/2015 at 02:31

Dear Anne

Thank you for providing feedback on your recent experience of the University Hospital of North Durham and in particular the Urgent Care Centre and both wards you were on.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with all of the Matrons and Ward managers to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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