"Access to repeat prescription"

About: NHS North Staffordshire CCG

(as the patient),

Previously at Higherland Surgery I have had no problem accessing my repeat prescription details. Recently I encountered a system that required me to enter various ID and passwords e. g. patient ID and surgery ID which didn't know.

When I followed the links to get over this, the programme informed me that I had entered false personal information. As I repeated this twice, I was sure that I had not entered false information.

As I am unable to get to the surgery, this situation is simply not acceptable. Why has the system been changed, and for whose benefit?

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