"Avoid at all cost"

About: St Mary's Hospital (London)

Happened to be extremely unfortunate as GP referred for a ultrasound appointment which was sent to me by post. Upon going there when the name was being called out was not something I could understand as the pronunciation was wrong. So I told them the name and they said 'I am not here to discuss your name in public either you come in or don't but I am not going to be treated with disrespect'. It felt really embarrassing actually while others were looking. None the less once got in the examining room I was once again verbally abused by awful person and they said 'I don't discuss anything in public I have done this job for years don't tell me how to do my job' and just kept on chewing gum with the mouth opening wide.

After this I went to the reception and asked to speak to a manager and was told there is nobody available to talk to. So I asked for a complaints form and the receptionist made me say everything that happened. Then after listening to everything I had to say was told sorry we don't have any complaints form please go to PALS. When I went there it was shut.

So I kept on calling PALS 02033127777 never ever get any response.

I really wish my GP didn't refer me to St Mary's. I now think due to the way being treated the scan was not proper and the results will be invalid.

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Response from St Mary's Hospital

Imperial College Healthcare NHS Trust is extremely sorry to learn that you had a bad experience when attending the Imaging department at St Mary's hospital.

Senior managers for this department have been passed your feedback.

We are sorry that you weren't able to speak to someone in the PALS department.

The Trust would like the opportunity to speak to you further about your concerns.

We would ask you to kindly contact the Patient Advice and Liaison Service (PALS) either by email on pals@imperial.nhs.uk or by telephone on 0203 312 7777.

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