About: Royal Berkshire Hospital

I would like to thank all the staff on Sidmouth Ward for their kindness, efficiency and patience that they displayed to all patients on my ward even those that were very difficult and rude to the staff.

They were unfaltering in their care towards all their patients and they should be very proud of themselves.

My only complaint was that I was admitted on the Friday before Bank Holiday which meant there was a skeleton staff on over the weekend and it appeared that the scanners were unavailable.

The scanning department did not liaise closely with the Ward Sister.

I needed a scan and it took four days before I got one.

This was partly due to the back log from the weekend and also because they told the Ward Sister that they would collect me after 5 pm.

As I needed to have nil by mouth for four hours previous to scan I checked that it would be ok to eat lunch on that day as the scan was scheduled for on or after 5 pm.

I was very dismayed when they actually came to the ward early at 2.30 and had to be sent away as I had eaten and I then missed my slot and had to wait until the next day.

As a result of this I became a bed blocker for three days!!!

As soon as the scan results came through I was discharged.

I would also like to thank the Surgical Assessment Team for their care on being admitted.

All things considered I do have a lot of praise for all hospital staff despite the hiccup.

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Response from Royal Berkshire Hospital

Thank you for your kind praise of the staff on Sidmouth Ward; the matron for the area will ensure your feedback is shared with the team. We are sorry for the delay you experienced with regards to your scan but we are pleased you were able to be discharged and we do hope you are now fully recovered.

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