"Minor Injuries Clinic"

About: Wishaw General Hospital / Emergency department

(as the patient),

I attended Wishaw General A&E in July with a swollen ankle, following a walking accident the previous day.

After a wait, I was taken through to the minor injuries unit and examined by Margaret. I was immediately sent for an x-ray and, after reviewing the results, she confirmed I had a fracture. I was of course disappointed at this diagnosis but have to commend Margaret for her sensitivity in explaining the condition and her sense of humour, which had me laughing despite the circumstances.

Within a little over half an hour of being examined, Margaret had applied a cast, provided crutches, gave me advice on coping with both cast and crutches and I was free to go home.

Margaret's patient engagement, communication and management skills were exemplary and a credit to the NHS. I am grateful to her and her colleagues for the care I received.

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Response from Gillian McAuley, Chief of Nursing Services, Wishaw General Hospital, NHS Lanarkshire

picture of Gillian McAuley

Dear j123

I am so sorry to hear of your recent accident and hope you are now on the mend. Thank you for your kind comments and I know Margaret will be delighted to receive your feedback.

We are extremely proud of our Minor Injuries Service the majority of which is nurse led. This means, as you describe, the same practitioner carries out all of your care, reducing delays and facilitating better nurse patient relationships.

I will share your comments with Margaret and the Emergency Department Team

Kind Regards,

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