"110% Satisfaction of Ward 7 and other Medical..."

About: Wansbeck Hospital

I underwent my second knee replacement on 8th September at Wansbeck Hospital.

Yet again I was extremely privileged to be looked after by a team of dedicated nursing staff, nothing was to much trouble.

The journey started with the surgeon's secretary, followed by the pre-assessment staff, all made me feel positive about my forthcoming operation.

Next was Ward 15 Day Care staff, yet again their care and attention was faultless, they made me feel at ease .

When I was taking to theatre the anesthetic team were equally attentive, as were the recovery nurses.

Which brings me back to Ward 7 a huge thank you for all that you done fo me during my stay with you.

A special thank you to my surgeon for your expertise.

I would also like to thank the team who work at

The Surgical Helpline for all the help that they have given me in my aftercare

Story from NHS Choices

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Response from Wansbeck Hospital

Dear Shirley,

What a lovely review this is ! Many thanks for taking the time to share it. I am so pleased that your second knee replacement has gone as well as the first and that you have had every reason to feel delighted with the excellent staff who were involved in your care - I will make sure they have a chance to read your kind reflections. They'll be chuffed.

Glad the helpline has also been a source of support once you went home - the feedback so far has been very positive so we've decided to roll out across all surgical specialties in the hospital and not just orthopaedics . Our hope is that having experienced staff on the end of the phone will help our patients gain the confidence they need as they make that transition between hospital and home.

Really hope that pain is not an issue for you and that the exercises are going well - please dont hesitate to come back if there's anything you need.

best wishes, Annie

Annie Laverty - director of patient experience

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