"I arrived at A&E on Monday ..."

About: Manchester Royal Infirmary

(as the patient),

What I liked

I arrived at A&E on Monday morning with glass lodged in my foot. I was seen promptly by the minor treatments staff and referred for an x-ray. Following the x-ray I was then referred back to the minor treatments department where the glass was removed.

The wait between every stage was short (5-15mins) and all staff were polite and helpful. In particular, a member of staff in the minor treatments department was thoroughly professional and knowledgable, even under the great pressure with the volume of patients. An asset to the MRI and NHS Manchester.

I received a quick, friendly and professional service and I feel that it is important to acknowledge this good practice in this area of NHS Manchester.

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Story from NHS Choices

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