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Patient transport Scottish Ambulance Service

Posted By Scottish pensioner

"Patient transport Scottish Ambulance Service"

About: Ashgill Care Home Scottish Ambulance Service / Patient Transport Service

(as a relative),

My husband was being admitted to a local care home for respite.

On the day of admission I phoned patient transport to ask if they knew how much longer we would wait as it was already afternoon. The call handler informed me the transfer was not for another two days. The ambulance booking was made by Social Services, however they had submitted the wrong date.

I was distraught and emotional. The call handler transferred me to a co-coordinator who was really helpful in reassuring me and calming me. A crew was sent out to assess my husband`s mobility and transfer needs and they took him to the Nursing Home.

I wish to thank the Scottish Ambulance Service and Patient Transport for all their assistance, not just on that occasion, but for every time my husband has required their assistance.

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Responses

Response from Chris Conroy, Head of Patient Transport Service, Scottish Ambulance Service 8 years ago
Chris Conroy
Head of Patient Transport Service,
Scottish Ambulance Service

Submitted on 29/09/2015 at 13:55
Published on Care Opinion at 14:34

Dear Scottish Pensioner,

Thank you very much for taking the time to pass on your thanks to our service. Whilst our staff will always do their best to accommodate patient’s needs as part of their day to day job, it is always great to hear when we have gone above and beyond to support patients, like your husband. I am also, glad to hear that the actions of my staff eased the distress the confusion regarding dates for admission to respite care had caused.

I have passed on your thanks to the staff members who were involved on the day and they greatly appreciate the feedback you have given.

I hope we continue to support your husband in the future, as and when he requires our assistance and thank you again for passing on your kind words.

Take care,

Chris Conroy

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