About: Bexhill Hospital

My experience of the scan dept was quite traumatic, as i had someone being taught while doing my scan. This was very exhausting and painful at times, as the person being taught was concentrating on what to do, and left me to manage myself, and not have much patient interaction. This was followed on by a second scan by the experienced person, who too didn't ask me how i was or explain much about the procedure, or apologize for how long it was taking. I wouldn't allow a training session to be carried out on me again. It's a shame as i have always felt very good about treatment there before, and know it's a good hospital with good people working there. Part of the training needs to be about interaction with the patient and putting them at ease, and checking with them that they are ok as you go along, it turned into a marathon session which i wasn't prepared for.

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Response from Bexhill Hospital

We're deeply concerned to read about your traumatic experience in the scan department at Bexhill Hospital and we would dearly like an oppotunity to talk to you about this so that we can apologise in person, and gather more information to enable us to look into what happened in greater detail.

What you described is unacceptable and not the high standard of care we expect.

If you feel you would like to speak with us, please contact our Patient Advice & Liaison Service (PALS) who will liaise with Trust staff and make arrangements for you to be contacted.

PALS can be contacted on 01424 758090 or by email at esh-tr.PALSH@nhs.net.

Thank you for taking the time to let us know what happened and how this effected you.

Please be assured we take your posting very seriously and will share this with relevant staff to act upon.

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