"out of hours"

About: South Western Ambulance Service NHS Foundation Trust

(as other),

I unfortunately feel that I got through to the most obstructive unhelpful handler in your service. It also took a long time to answer.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Dear very angry dissapointed

Thank you for taking the time to provide our service with feedback. I'm very sorry your experience with our service has left you feeling frustrated.

We would welcome the opportunity to look into the events surrounding the time you called; to do this we will need some more specific information. If you would like us to investigate this matter further, please could I ask you to contact our Patient Experience Team on either swast.patientexperience@nhs.net or 01392 261 585 and a member of the team will be able to talk you through the process.

Thank you, again, for sharing your story with us.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful