"This is how all hospitals should be run."

About: Queen Victoria Hospital (East Grinstead)

I was referred to the burns unit for skin grafts following treatment for necrotising faciitis, a flesh eating bug that left my thighs and lower abdomen requiring reconstruction. Right from the start the staff made me feel reassured and completely confident that I was in good hands. Every aspect of my care was discussed with me and the staff really listen, treat you as an individual and their professionalism is second to none. Communication between the doctors, surgeons, nurses, dieticians and physiotherapists is excellent. The care I received was so good I didn't want to leave, and I never thought I'd say that about a hospital! They made a long hospital stay not just tolerable, but actually enjoyable. They've done a wonderful job of my skin grafts which are healing well. I'd like to say a huge thank you to all the staff who treated me, they are amazing and made my local hospital look dismal in comparison. NHS chiefs should take note, their reputation as a centre of excellence is well deserved and all hospitals should be run this way.

Story from NHS Choices

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Response from Queen Victoria Hospital

Dear Sarah

Thank you for taking the time to post your experience of a long and on-going treatment journey here at QVH.

It is very encouraging to learn that you have had such positive experiences of the Burns Unit and I would like to thank you personally for taking the time to describe the impact that the staff has made to your personal progress during your stay.

Your comments have been shared with staff on the unit who are very appreciative of your kind words and of the time you have taken to share your experience. We wish you all the very best with your continued recovery.

Kind regards,

Nicolle Ferguson - Patient Experience Manager

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