"Compassionate care shared decision making at end of life"

About: Blackpool Victoria Hospital Royal Blackburn Hospital / Cardiology

(as a relative),

My grandma was transferred to Blackpool after her heart value was falling her - her previously independent life had been compromised due to her shortness of breath.

She had fabulous care whilst in the Royal Blackburn hospital and together they support her to explore surgical intervention to see if she could regain her quality of life. She had a temp ballon procedure on Tuesday and initially recovered well. Unfortunately she did deteriorate and died on CCU on Wednesday pm.

She died with all her family around her on CCU supported by the allocated nurse, Trini ward manager and doc TJ. They supported us and made my gran as comfortable as possible. The consultant Mr More came down to meet us. He had listened to her that she wanted to take the risk to improve her life, he didn't look at her age 92 year he looked at the person but also listened when she refused more intervention - thank you she died with the dignity she had all her life.

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Response from Melissa Almond, Senior Patient Experience Facilitator, East Lancashire Hospitals NHS Trust

Many thanks for your feedback regarding the care your late grandmother received at Royal Blackburn Hospital. Please accept my sincere condolences on your loss and thank you for taking the time to provide your feedback, particularly at such a difficult time for you and your family. I will make sure your appreciation is passed onto the team who will be pleased to receive such positive feedback as we always strive to deliver safe, personal & effective care.

If you would like to speak with one of our Patient Experience team so we can understand what made this such a positive experience we would really value this so that we can try to make it like this for every patient visiting our hospitals. You can either contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk

Many thanks again for commenting and best wishes.

Melissa Almond, Patient Experience Facilitator

East Lancashire Hospitals NHS Trust

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Response from Andrew Heath, Lead in Patient Experience & Engagement, Blackpool Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to post such kind words regarding the care that your late grandmother received at Blackpool Victoria Hospital and also Royal Blackburn.

I have shared your appreciation with the Ward Manager Sue, Trini and members of the CCU team. They have asked in turn that I let you know that their thoughts and condolences are with you at this time and thank you for taking time to post this.

May peace and comfort find you during this difficult time


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