"After Care"

About: St Mary's Hospital (London)

Hello. I recently have come out of Hospital after having a Hernia Mesh Repair at St. Mary''s Hospital London W2.

I went in on Sept 10th- 15th and was in Charles Pannett Ward, 8th Floor.

I was Totally pleased with the the care of the surgeon and team, and there treatment was so very Satisfactory.

After 2 days on the ward I felt like an object, and not a patient. When asking the nursing team for minor things, I was totally Ignored, to the point at times being snapped at, as though I was annoying them for just normal requests.

But most of all I think the company who supplied the meals, and refreshments during the course of the day were absolutely arrogant, and very rude.

When they came around to ask what meals we wanted, it was "What do you want" for breakfast/lunch/dinner. We were'nt shown a menu, only told of 2 meal and puddings, and every time what I asked for, I never got, and every time it was served luke warm. When asked if we could have it heated up, we got a tutt, and a big sigh.

They should really be given a course on Customer Care.

Nobody wants to go to Hospital, or ask to go in, but when you do, a bit of respect, would certainly help to recover a lot better. Do you not agree!

I am having to go into Charring Cross Hospital quite soon for a major back operation, having my spine fused, and am absolutely dreading it, if I think I am going to get the same attitude and treatment from both nursing staff, especially the company who provided the meals.

I am sorry to complain, but I feel as though if patients like myself don' let you know, would only carry on, and only get worse. That's not a good recommendation for the NHS.

Thanking You, and hoping that I get a reply, and not to get ignored.

Mr Bernard Whittington.

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Response from St Mary's Hospital

Imperial College Healthcare NHS Trust is delighted to hear that you received excellent care from all the staff in the cardiology department at Hammersmith hospital.

Patient Advice and Liaison Service (PALS) has passed on your comments to the relevant service managers.

Imperial College Healthcare NHS Trust appreciates and values your comments.

We wish you well for the future.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful