"Nurses do not do their jobs properly"

About: Bradford Royal Infirmary

I have just been to the orthopaedic unit and can honestly say that I am appalled at the service. Some of the nurses do not do their jobs properly; as soon as I came into the ward all I could hear was my close family member screaming and crying in pain. I know that this was heard by every single member of the staff but they chose to ignore him. My family member needed painkillers and we were ignored multiple times. Eventually, after continuously going to the nurses, asking for their help, they listened and gave the painkillers. I honestly think that they do not know the severity of how painful it is after a person comes out of surgery. There was a student nurse who was helping us a lot and I'm ever so grateful, I also went to the nurses to ask for something for my family member to vomit in and was told that visiting hours have finished and I had to leave. What has that got to do with anything? He needed to vomit and I'm asking for help and received nothing but attitude from the staff even though I was extremely polite.

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Response from Bradford Royal Infirmary

I am really sorry about this poor experience. This is not the standard of care we aim to provide, please accept my apologies. Please contact the PALS department on 01274 364021 at Bradford Royal Infirmary or 01274 365853 at St. Luke’s Hospital. The text phone number for deaf people is 01274 382580 at Bradford Royal Infirmary. You can also email pals@bthft.nhs.uk. Thank you.

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