"Caring at its best"

About: Leicester Royal Infirmary

Ward 18 certainly lived up to the motto of UHL - 'Caring at its Best'. I was discharged on Sunday following a 17 day stay. The care I received was second-to-none. Things have certainly improved since my last stay, 6 years ago. There were the small things that made me comfortable and feel more 'at home' - the housekeeper knew what I wanted for breakfast every day, & how I liked my cups of tea! The food has certainly improved. My buzzer was answered quickly and painkillers administered promptly. The HCAs were knowledgable and efficient. The nursing staff were efficient, knowledgable, personable and approachable - Sis stood-out from the rest. When care was being arranged for me to return home, the nurse in charge was particularly understanding.

Staff in A&E were efficient and I was moved swiftly through the Departments (UCC, Majors, Xray, ward).

My care in CCU was superb and aided my swift recovery - operation number 28 was the best yet!

The surgeon did an amazing job at 'fixing' my leg. Their knowledge of the latest equipment and procedures is brilliant, and I felt confident to be in their care. Also, the anaesthetic team were great with my pre-, during, and post-op care.

The Discharge Response Team provided care for me at home before my 'real' care package started, meaning I could leave hospital slightly earlier.

I hope never to be admitted to hospital again but am confident that the ortho team at the LRI will provide me with the best care!

Story from NHS Choices

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Response from Leicester Royal Infirmary

Dear Lizzie,

Thank you for posting your comment.

We are delighted to hear about your excellent experience - delivered to you by of all our staff working to their best in providing you with care in the orthopaedics department at the Leicester Royal Infirmary. It really can be just making sure all the little things are done well that can really make the best impressions. We always encourage our staff to provide the best customer care to all our patients and we strive to continually improve our level of service so it is always welcome to hear such great feedback. We will let the whole team know of your comments and I’m sure they will be delighted.

Kind regards,

Communications team,

Leicester's Hospitals

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