"What a fiasco"

About: Burnley General Hospital

Appointment for an ultrasound in Area 7.

We did a tour of the hospital before we actually found the right place,. Information needs to be much clearer, the map on the web page doesn't mention ultrasound in this area just X-ray!

Fortunately we arrived early for my husband's appointment as it took 20 minutes to locate the right place.

Not very satisfactory when mobility is a problem and we had parked at the other end of the hosipital

Story from NHS Choices

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Response from Burnley General Hospital

Many thanks for your feedback on your recent visit to the Ultrasound Department at Burnley General Hospital and thank-you for taking the time to do so.

I am sorry for the difficulties you experienced in locating the department and I will make sure your comments are passed on to the relevant team.

If you would like to talk to one of our Patient Experience team so we can understand the bits of your experience that made this such a poor experience for you, we would really value this so that we can try to improve things for every patient visiting our hospitals and services. You can either contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Many thanks again for commenting.

Melissa Almond, Patient Experience Facilitator

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