About: Scunthorpe General Hospital

I have been having to visit the Gynaecology unit over the past few months. The first time I visited, the receptionist ended up losing my file. After they managed to find it we sorted out all the information the hospital needed, such as name and address. I had no problems with this, and even made sure my address was correct before I left the hospital. I then got a letter posted through my door last month saying that I needed to be back at the hospital. The letter said nothing about why I had to be back at the hospital (baring in mind I was still waiting to have an ultrasound done as well as a blood test).

As I enter gynaecology, I ask the receptionist why I was there as the letter never indicated anything. I then get told it was for a check up. I explained to the receptionist that I was confused as there was nothing to check up on. The receptionist then tells me that it's a check up for my tests. I explained that I have not received anything about tests over the previous 6 months, so as far as I was concerned, I was not needed in hospital that day. The receptionist started to try and argue with me that I should be received a letter, and started getting rather cheeky with their comments. After reviewing my address again, it turns out that they had the address wrong, even though I had rectified this 3 times both over the phone and in person. Knowing all this, this ended up infuriating my parents as I had got a letter posted to the correct address for the check up, so how hadn't I received the test letters to the same address. My dad then explained that this had been a waste of his time as he had to take the day off work to bring me to the hospital. The receptionist then began to argue. I can no longer trust the Unit when it comes to clerical errors and I can no longer trust the staff when it comes to rectifying anything or admitting they have made a mistake.

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Response from Scunthorpe General Hospital

Hello, thank you for your feedback, I'm sorry to hear about this experience and the clerical error. We are currently in the process of improving the hospital's clinical administration but if you'd like to speak to our patient advice and liaison team about this please contact them on 01724 290132 or email nlg-tr.pals@nhs.net Kind regards, Sarah Mainprize

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