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Care Opinion

Helpful experience

Posted By Snow504

"Helpful experience"

About: Brooksby Day Hospital

(as the patient),

I found the whole experience helpful and the staff very friendly. And I find a great difference in my outlook.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 15/09/2015 at 12:51
Published on Care Opinion at 15:55

picture of Eunice Goodwin

Dear Snow504,

What a lovely outcome, thank you so much for sharing this. I will pass this on to the team so they can take their pat on the back. They clearly deserve it from your positive post.

best wishes,

Eunice

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Response from NHS Ayrshire and Arran 8 years ago
NHS Ayrshire and Arran

Submitted on 16/09/2015 at 11:58
Published on Care Opinion at 12:25

Dear Snow504

I am delighted to hear that you have found your experience at Brooksby Day Hospital helpful, staff friendly and that this has made a difference in your outlook.

Within the Occupational Therapy Service it is our aim to help people live life their way promoting safety and independence and as such it is wonderful for you to share that we have made a positive difference.

Wishing you well.

Kind regards

Sandra

Sandra Johnston

OT Service Lead

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