"A&E visit passing blood in urine."
About: Russells Hall Hospital Russells Hall Hospital Dudley DY1 2HQ
Posted by Anonymous
I had cause to visit the A&E department on 13/9/15 shortly after 3.00pm.
My problem being that i had been passing blood with my urine for 24 hours
After filling in a form i was very quickly passed through to the urgent care dept were i waited for almost 3 hours to be seen by a doctor. As i was waiting i had noticed people coming in after me who were being seen before me when i queried this at the desk i was quickly brushed off with this is the order they come through from A&E. Quite frankly i find that a little hard to believe.
After seeing the doctor i was then passed on to the SAU dept the time now being 6.40pm i had blood tests swobs were taken & blood pressure checked & was told that i would be seen quickly as there no one else there to be seen. Well that was a joke i was finally seen at 10.20pm i was told that i probably had a bladder infection & would be given anti bio,s or could be admitted & see a uroligist on the monday morning. I opted for the tablets & a later appointment for the specialist as by this time i was very tired & felt quite unwell which is a bit of a joke seeing as they are supposed to make you better or am i missing something. To make matters even more frustrating i was told to return for my prescription on the monday morning as the pharmacy was closed. I did return on the monday for the prescription & guess what it was wrong so i had to wait over an hour while they sorted that out.
All in all a very frustrating time & one i do not want to repeat again i do not use the hospitals or doctors very much as i have been lucky illness wise but this was very bad from all concerned. No customer care or compassion no sorry for the time i had to wait.