"A&E visit passing blood in urine."

About: Russells Hall Hospital

I had cause to visit the A&E department on 13/9/15 shortly after 3.00pm.

My problem being that i had been passing blood with my urine for 24 hours

After filling in a form i was very quickly passed through to the urgent care dept were i waited for almost 3 hours to be seen by a doctor. As i was waiting i had noticed people coming in after me who were being seen before me when i queried this at the desk i was quickly brushed off with this is the order they come through from A&E. Quite frankly i find that a little hard to believe.

After seeing the doctor i was then passed on to the SAU dept the time now being 6.40pm i had blood tests swobs were taken & blood pressure checked & was told that i would be seen quickly as there no one else there to be seen. Well that was a joke i was finally seen at 10.20pm i was told that i probably had a bladder infection & would be given anti bio,s or could be admitted & see a uroligist on the monday morning. I opted for the tablets & a later appointment for the specialist as by this time i was very tired & felt quite unwell which is a bit of a joke seeing as they are supposed to make you better or am i missing something. To make matters even more frustrating i was told to return for my prescription on the monday morning as the pharmacy was closed. I did return on the monday for the prescription & guess what it was wrong so i had to wait over an hour while they sorted that out.

All in all a very frustrating time & one i do not want to repeat again i do not use the hospitals or doctors very much as i have been lucky illness wise but this was very bad from all concerned. No customer care or compassion no sorry for the time i had to wait.

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Response from Russells Hall Hospital

Thank you for taking the time to give us feedback about your experience of our hospital. We always aim to offer the highest standards of care and so we are very sorry that we fell short of those standards during your visits. It is difficult to comment on your specific case without your details and reviewing your medical notes but we would welcome the opportunity to look into the concerns you have raised and hopefully resolve some of these issues for you. If you would like us to do this, please contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510.

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