"thank you"

About: Northumbria Specialist Emergency Care Hospital

I recently had my father admitted as an emergency and cannot praise highly enough the speed and efficiency with which he was dealt with. Within an hour he was having X rays, ecgs bloods a scan, had IV antibiotics and samples taken all in a quick and efficient manner. The doctor gave us feedback and updates and he was quickly moved to a ward. He had a single room with en suite wet room, TV and a view ! - amazing and very reassuring. We only had to wait an hour or so from then t speak to a Consultant. Later that day he was further assessed by physio ,. The speed of the treatment and delivery of service meant he was sufficiently stable to be relocated to a hospital for re-hab nearer home

I cannot praise the staff highly enough

Thank you - we are lucky to have this hospital nearby and i thank our lucky stars

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Response from Northumbria Specialist Emergency Care Hospital

Dear Sir / Madam,

Many thanks for your review - I am so glad that we were able to offer this level of service to your father just when he needed it.

The type of care you're describing, the level of consultant input and the speed and efficiency of practice is exactly what our new emergency care hospital has been designed for - it's very reassuring to hear that this was your experience too. Our teams will be delighted to learn just what this meant for you and your father.

with all best wishes for a swift recovery, annie

Annie Laverty - director of patient experience