About: Basildon University Hospital

I took my sixteen year old daughter who has cerebal palsy to a&e only to be told after four hours because of goverment waiting times my daughter would be moved to a ward and she would see a doctor there at 21:30. I left the hospital and left my phone numbers so they could contact me if there was any change. As far as I knew they would keep my daughter in overnight and give her a scan in the morning to see what was happening.

Then dropped my younger daughter at school went to hospital only to be told my daughter was in theatre. I had not even been contacted and my daughter asked them to phone me. I spoke to staff on the ward after seeing my daughter on her return from theatre in a blood splattered gown, and upset as I was not there. She was distressed after making a complaint on leaving the ward only to hear myself and daughter being discussed by the hcsw who was spoken toy senior staff in a public corridor.

Not acceptable on any level

Story from NHS Choices

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Response from Basildon University Hospital

Thank you for your comments.

We are sorry that you have had cause to raise concerns about your daughter's treatment at Basildon Hospital.

Please be assured that your comments have been forwarded to the Surgical Service Division'senior management team, however to investigate your concerns further, please can you contact our Patient Advice an Liaison Service (PALS) on 01268 394440 or email pals@btuh.nhs.uk.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful