"Avoid this orthopaedic depatment if you can !"

About: The Royal London Hospital

Over the years I have had two major operations on my spine ( not at the London ) About two years ago I started to have problems again. My GP sent me to Newham General. The consultant there said it was too complex for them and referred me to the London Hospital.

After a six month wait got to the London expecting to see the consultant I was referred to. No I saw a very junior doctor who was out of their depth, the doctor kept running down the corridor to get advice from the consultant. On the third trip I asked if it would be better if the consultant came to see me. The junior asked the consultant and they came stomping in clearly annoyed. I have had two appointments cancelled ( consultant on holiday). Been back for two more appointments and each time I asked to see my consultant but when I went into the consulting room there is another doctor who knows nothing of my case.

There is absolutely no continuity. I thought the days of consultants behaving like Gods were over but not in this department. You are not treated like a human being. I would say if you have a choice do not attend the Orthopaedic Department.

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Response from The Royal London Hospital

We are very sorry to hear of your experience during your appointment with the consultant. We apologise for this and for the cancellation of two of your appointments. We are a very busy department and try our upmost to keep scheduled appointments to time.

We have passed your comments over to the Orthopaedics Team for them to see and to look into where improvements can be made to the care provided to our patients and to ensure our service runs as efficiently as it can.

Thank you for raising your concerns with us.

Kind regards

Barts Health NHS Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful