"Breast Care Surgery"

About: Southmead Hospital

Following the result of a routine mammogram my wife required a lumpectomy as part of the investigation for breast cancer. Her treatment from the Breast Care unit has been exceptional and caring by all the BCU staff. Additionally, the surgeon and anaesthetist who conducted the operation were extremely caring and considerate as was the attending staff nurse. However, we were extremely concerned when another member of the nursing staff failed to administer painkillers following instruction from the surgeon/ anaesthetist prior to her surgery. My wife had to point this error out to the theatre sister and was subsequently provided intravenous pain relief - hate to think this could have happened to a less alert patient! Whilst in the recovery room the attendant nurse was less than professional when frustrated with a machine declared " I don't know how this thing works" hardly what you want to hear in a recovery scenario.

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Response from Southmead Hospital

Dear Anonymous - thank you for taking the time and trouble to post your initially positive views of the Breast Care service and facilities at Southmead Hospital. I was pleased to learn that the staff were able to put your wife at ease but I was concerned to learn about the pain relief confusion. I am assured that checks are made in respect of pain relief, but I apologise that your wife had to advise staff of this and that she was distressed by what was clearly a poor nursing attitude. I would expect that if a problem is found with any equipment nurses would seek to reassure patients whilst quietly seeking help to resolve the problem. I hope your wife in now making a good recovery – you comments will be shared with the team. Kind Regards – Steve Sykes Advice and Complaints Team Manager

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