"Ward 22 LRI. Something has to be done"

About: Leicester Royal Infirmary

Spent 2 days on this ward and I have never experienced anything like it. There is a great lack of the understanding and the communication of the English language which I am sure must lead to mistakes being made. I was discharged not knowing whether I should keep my dressings dry or whether I should remove my dressings. Hence not having had a shower since coming out of hospital! I did ask a Staff Nurse and they freely admitted that they did not know what I was saying because their English wasn't good.

I will be writing a full report re my stay and my fears for other patients many who are old with dementia symptoms, when I find a suitable contact.

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Response from Leicester Royal Infirmary

Dear Norma,

We are very sorry to hear about your experience at Leicester Royal Infirmary. We expect the highest level of customer care from all our staff for all our patients and strive to improve our service when it has not been good enough. We would like to look into the matter to investigate your concerns further and make improvements on the ward. If you are happy for us to do so, please contact me by emailing georgina.kenney@uhl-tr.nhs.uk.

Kind regards,

Georgina Kenney

Head of Nursing, Cancer, Haematology, Urology, Gastroenterology & General Surgery

Leicester's Hospitals

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