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general service

Story from nhs.uk

"general service"

About: Chorley & South Ribble Hospital

Been in casualty with my wife for an hour. Now midnight. Suspect mini stroke or trapped nerve. Shown to cubicle, but been listening to 2 doctors talk about their lives and also 2 nurses. One was told they could go when they're ready, possibly break, but they haven't stopped.

Meanwhile we're being very patient.

I can understand if they're busy, but this is not good service. Ready to go to another hospital.

One nurse has just said: we're just gossiping!

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust 8 years ago
Rhona Hartley
Head of Patient Experience and Customer Care,
Lancashire Teaching Hospitals NHS Foundation Trust

Submitted on 14/09/2015 at 09:40
Published on Care Opinion at 10:36

Thank you for taking the time to tell us of your experience when you recently attended the Emergency Department at Chorley Hospital. Your feedback has been shared with senior nursing and medical staff in that area.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Chorley & South Ribble Hospital 8 years ago
Chorley & South Ribble Hospital

Submitted on 14/09/2015 at 10:53
Published on nhs.uk on 15/09/2015 at 02:31

Thank you for taking the time to tell us of your experience when you recently attended the Emergency Department at Chorley Hospital.

Please be assured that your feedback has been shared with senior nursing and medical staff in that area.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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