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Award winning IBD Care

Posted By ward27room6

"Award winning IBD Care"

About: Royal Alexandra Hospital / General Surgery (wards 19, 20, 24, 26 &29)

(as the patient),

I was diagnosed with Ulcerative Colitus and took very ill this year in May. I was in hospital for 6 weeks receiving treatment and then in the end had to have the operation to remove part of the bowel. I can't thank the team enough that looked after me. Particularly Seth and Alan, the two IBD Nurses I cannot praise and thank for their support, help and care my whole time I was in the hospital and since. You could not meet nicer people who are experts in their field. Couldn't have been more helpful. My consultant, Ms Lamont, lovely lady and in the end my Surgeon Ms Mouge. Not only a a great support to me in my time of need but also my parents. I was scared and not at my best to say the least! Thank you to all of you for helping me get on this positive road I'm on today. A special thanks to Claire the stoma Nurse. If I could nominate you all for an award I would. thankyou.

What could be improved? the machines bleeping all night.

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 8 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 18/09/2015 at 16:12
Published on Care Opinion at 16:39

Thank you so much for taking the time to write about your experiences in the Royal Alexandra Hospital, and in particular with your comments about the team who looked after you, especially Seth and Alan. I have had similar comments about both Seth and Alan before, so it is clear they are doing a fantastic job of ensuring their patients feel well taken care of. The fact that you have named so many of the staff shows the impact they have made, and I am sure they will be delighted with your kind comments.

I hope that you are now on the road to recovery after such a long period, and would like to thank you again for making the effort to get in touch.

With best wishes,

Lorna

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