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No one answering telephones cardiology or PALS

Story from nhs.uk

"No one answering telephones cardiology or PALS"

About: Stepping Hill Hospital

I called today to find out when I might have an appointment at the Rapid Access Chest Pain Clinic (A referral was faxed on 1st September). I had called at the beginning of the week and was told that the time from referral to appointment would be no more than 14 days and that I would receive a telephone call the day before the appointment. Today is the last day of the week that contact could be made by the clinic to fulfil the 14 day lead time( which expires Monday).

I have repeated called cardiology and the phone was not answered despite a 19 minute wait( it was not engaged it was ringing the whole time). Switchboard put me through to the relevant secretary's phone- no answer. Switchboard then tried to put me through to PALS Guess what. Yes, there was no answer.

I have to say that this is appalling, fortunately the person on the switchboard was most professional and helpful

How do I contact anyone at Stepping Hill?

Oh and by the way your "A little more information " is not appropriate beacause I can't get an appointment - What a shambles

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Responses

Response from Stepping Hill Hospital 8 years ago
Stepping Hill Hospital

Submitted on 23/09/2015 at 14:57
Published on nhs.uk on 24/09/2015 at 02:31

Thank you for your feedback. I am very sorry to read about your experience and that you were not able to contact someone, particularly the Patient and Customer Service department. You should be able to telephone us between 9am and 4.30pm, although we can get very busy and sometimes all our case officers can be on the telephone speaking to patients. Please contact us so that we can look into your appointment and investigate your previous attempts to contact someone. You can email PCS@stockport.nhs.uk or our number is 0161 419 5678.

Kieren Done

Complaints and Customer Service Team Manager

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