"Brief account of my recent experiences in Cardiology."

About: Forth Valley Royal Hospital / Cardiology

(as the patient),

Presented with unstable angina (I had had stents fitted in 2004 and had led a normal, very active life since then). I spent most of a day in AAU where I had a heart attack. I was then transferred to the Cardiology Ward where I remained for several days before being taken to Edinburgh Royal to have a stent restored to perfect functioning. I am now enjoying Rehab with the wonderful staff at The Peak in Stirling, and look forward to leading an even more active life in the company of the Healthy Hearts brigade. But my purpose in writing this is to record my gratitude for the care and the kindness I received in the Cardiology Department at FVR. I cannot imagine how it could have been improved upon. I could name names but I could not possibly risk forgetting somebody leaving her out. And I include in this the auxiliaries AND the cleaning staff and the ladies who brought the tea round. ALL contributed to a heart-warming experience. How can I thank you.

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Response from Pauline Marland, Person Centred Patient Experience Coordinator, Department of Nursing, NHS Forth Valley

Dear Laz-are-Us

Thank you very much for taking the time to leave such lovely feedback about your recent experience within the Cardiology Unit and also with the staff at The Peak in Stirling.

I have passed your feedback on to both the Cardiology Team and the staff at the Peak, who were delighted to receive such heartfelt thanks, it is very rewarding to the staff when they are recognised for their hard work and commitment.

I hope that you are continuing to recover well and still enjoying attending rehab classes at the Peak, and wish you all the very best in leading an active life and becoming a proud member of the Healthy Hearts Brigade.

Best wishes

Pauline Marland

Person Centred Patient Experience Coordinator

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