"Day Surgery"

About: Croydon University Hospital

In the light of how much negative press our NHS recieves in current times, I felt compelled to leave some feedback on my recent experience of Day Surgery at Croydon University Hospital.

Although there were some minor issues - it was unclear on which department I had to arrive at (but I was swiftly redirected), it was a shame that a relative could not be there when I came round from surgery or could stay with me whilst in recovery and there was a slight mix up with my discharge prescription - overall, the swiftness, professionalism and care and compassion received from every member of staff attached to looking after me was faultless.

As a white British woman, I did notice that the majority of the hospital staff, from staff nurses to porters, were foreign workers and all did their jobs professionally and with great care; there were unfortunately some language to language issues but ultimately it is almost immediate to see that without these people, wanting to work in our NHS, the service as a whole would suffer tremendously; having workers from overseas who come and do their jobs so well is something as a patient I am very grateful for.

From the moment I arrived at my appointment to the minute I left, I was cared for, communicated with and tended to in a considerate and straight forward manner with every question answered and every request seen to.

Although there was one quite chatty and loud nurse on the recovery ward, which made it difficult to rest at times, there was a nurse who dealt with the women in recovery with such dignity and respect it was actually very humbling, what a lovely person, I wish I had been lucid enough to ask their name.

Still in recovery from a very painful procedure I wanted to write and say that my care could hardly have been any better. Thank you Croydon University Hospital for my treatment, the speed at which I saw my consultant, had my pre op assessment and had the actual op was less than four weeks and every member of your team again, were both professional, knowledgeable and compassionate.

I would be very happy if the staff involved (perhaps via my notes) could be identified and praised. Thank you again very much.

Story from NHS Choices

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Response from Croydon University Hospital

Dear Anonymous

Thank you for taking the time to let us know of your experience and for your kind comments. I will ensure these are passed on to the managers and staff in our Day Surgery unit. I will also ask the team to look at your feedback about the problem with your discharge medication and the noise levels in the recovery ward to see if those aspects can be improved.

You also mentioned that relatives are not allowed in the recovery ward, and our Day Surgery matron has explained that this is a national practice, unless the patient is a child. This is because the area is considered a critical care area, where patients are brought immediately after surgery, and they may be agitated/drowsy/confused. Patients usually need one to one attention for a short while, until they are ready for transfer to a ward or discharge, but in certain cases, if the patient's stay becomes longer than expected, we do allow relatives for a very short period.

I hope that your recovery continues well.

Kind regards

Graham Richardson, Deputy Manager, PALS and Complaints pals@croydonhealth.nhs.uk 020 8401 3210

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