"Attendance for eye problem"

About: New Cross Hospital

we booked in at reception and then it took 90 mins to be seen by eye triage and this only happened because my husband went to check if we had been forgotten. The nurse in triage was very dismissive about my referral from the opticians and said Oh Specsavers it's much to say not again. The nurse didn't seem interested at all. When I got called through the nurse was better but all the time their seemed to be a condescending attitude.

Why no chairs in the triage room for patient or relative, my husband had to stand by the wall!

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Response from New Cross Hospital

Thank you for taking the time to post your comments relating to your patient experience at our hospital.

I am sorry for any distress that this matter has caused.

To enable me to look further into your concerns, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist you further.

Kindest regards

Judith Davis

Patient Experience Services Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful