"A&E waiting times too long"

About: Northern General Hospital

I was brought to A&E by ambulance direct from my GP's surgery with a suspected heart attack. I have a long-term condition that makes me susceptible to heart attacks so you would think I might have been a priority but after waiting in a cold cubicle for two and half hours I still hadn't seen a doctor. I was told that I needed to see a doctor before I could have a blood test. There was very little privacy available and I clearly overhead a doctor tell the patient in the cubicle next to me that there was a three hour wait for blood results. At that point I really felt the best option was to go home to rest (which was impossible in the A&E) so I opted to go home rather than keep waiting.

I wish I could say this was a one off experience but having needed A&E for a fracture last year I first tried NGH, who had a six hour wait, but a nurse told me quietly to try Rotherham instead and it was very good advice. I was seen quite quickly at Rotherham and opted to keep going there for follow-up treatments, despite the added journey.

Would not recommend this A&E to anyone.

Story from NHS Choices

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Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

I am so sorry to learn about your experiences at our Accident and Emergency department. Clearly such experiences are unacceptable and we would like to look into your concerns in more detail. Please could you therefore provide further details to our Patient Services Team and we can then respond to you personally?

The team can be contacted on telephone number 271 2400 or by emailing pst@sth.nhs.uk

Kind regards

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